THESE ARE THE TERMS AND CONDITIONS THAT APPLY TO ALL SERVICES SUPPLIED TO YOU BY FONEFIX HONITON. IT IS IMPORTANT THAT YOU READ THESE TERMS AND CONDITIONS BECAUSETHEY INCLUDE EXCLUSIONS AND DISCLAIMERS IN RESPECT OF LIABILITY AND LOSS ARISING FROM THE SERVICES SUPPLIED BY FONEFIX HONITON.
All contracts formed between FoneFix Honiton and users shall be governed by, and construed in accordance with English Law. Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law.
These terms and conditions do not affect your statutory rights. We have the right, at our discretion, to refuse to supply services you order.
Repair services are subject to availability. If we do not supply the repair service we will refund any money already paid. We will not be liable for compensation or damages if we do not supply a repair service. We aim to deliver any service within the time frame specified (24 or 48 hrs); however, service delivery may be subject to conditions outside of our control. All delivery times are approximate and we will not be held liable for any compensation or damages as a result of late or non-delivery.
Should a further fault develop or be diagnosed on a device whilst in for repair the customer must give FoneFix Honiton sufficient time (24-48Hrs) to diagnose the fault and a further reasonable time to rectify any fault found, if FoneFix Honiton are not given sufficient time to diagnose and repair any further faults we will not be responsible for any costs incurred. You will only be entitled to the repair service once we have received payment in full. You will be responsible for delivering the faulty product to us.
Every care has been taken in the preparation of our service. However, as far as is permitted by applicable law, we disclaim all warranties, expressed or implied as to the accuracy of information contained herein. We do not accept any responsibility for any web site not under our control, which may act as a portal for our site, or be connected by hypertext links from our site.
All parts supplied by FoneFix Honiton are brand new, unless stated or requested by the Customer. Products repaired by us are only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects. This warranty does not cover failure from “fair wear and tear”. Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.
FoneFix Honiton reserves the right to suspend or cancel warranties for failure to pay monies owing to FoneFix Honiton as a result of non-warranty work being carried out on a product at the request of the warranty holder. All repair services are covered by a 12 Month warranty. If the same problem re-occurs within 12 Months of the original repair (stated on the invoice), FoneFix Honiton will only charge for any additional parts that may be required during warranty work and not for the faulty part. When a claim for a repair under warranty has been made the customer shall return the device for warranty repair within 7 days working days. Whilst a device is in for warranty work the customer must allow FoneFix Honiton up to 7 working days to allow parts to be tested and if required returned to our supplier for replacement, All times are approximate and we will not be held liable for any compensation or damages as a result of late or non-delivery of service. Excludes faults caused by accidental damage, negligence or “fair wear and tear.”
Any repair performed on a product under warranty whereby no fault can be found, or the fault is not covered under warranty (i.e. new fault other non-warranty cause herein stated) a ‘No Fault Found’ fee of £20 may be payable by the warranty holder. All devices will be returned as standard by Royal Mail Recorded Delivery unless Special Delivery is selected as an option. FoneFix Honiton will not be liable for devices lost in the post and any claims will be directed to Royal Mail. FoneFix Honiton reserves the right to change these conditions at anytime without notice.
Disclaimer Customer shall back up all data stored on the product to be repaired before returning or submitting the product for repair. FoneFix Honiton does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. Customer accepts full responsibility for Customer software and data and FoneFix Honiton are not required to advise or remind customers of appropriate backup and other procedures. FoneFix Honiton will not be liable for any damage caused to other equipment by Goods supplied. FoneFix Honiton does not accept responsibility for any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection. FoneFix Honiton have permission from the customer to replace assemblies or components with devices of similar, or better, design and capability. FoneFix Honiton have permission from the customer to carry out the work on the equipment in need of repair.
Business Customers Business customers agree that the invoice generated by FoneFix Honiton is payable on receipt, after five working days an overdue invoice will be sent to the business customer. After seven working days a final invoice will be sent which will include a £5 admin fee. If the invoice is not settled after ten working days FoneFix Honiton have the right to dispose of equipment at our discretion in order to recover costs incurred and shall hold no responsibility for the device or devices.
Returns FoneFix Honiton have the right to dispose of, at our discretion any customer equipment left at our premises for more than 90 days. If any equipment returned to us as “Not Delivered” by Royal Mail we have the right to dispose of such equipment after 90 days, again at our discretion. You have the right to cancel your contract with us within seven days. If you notify us within seven days that you want to cancel your repair service you will be refunded your payment.